Amadeus and dnata refresh partnership with new contract

The technology firm’s software will continue to underpin the ground handling company’s services at Dubai Airports and other key facilities around the world

One of the world’s largest air services providers, dnata is building upon its existing partnership with Amadeus – a leading travel technology company – by entering into a new long-term agreement.

The contract supports dnata’s aim for greater standardisation of systems used across its international operations.

Jaffar Dawood, senior vice present of airlines services at dnata, said the company is “committed to investing in leading technologies to ensure the highest level of safety and efficiency across our operations”.

Photo Amadeus

Amadeus will continue to operate the load control service for airlines at Dubai International Airport and Dubai World Central. The ground handling firm was one of the first to benefit from the technology company’s cloud platform for flight management, after it decided to move load controllers into a single hub at the base in Dubai.

So far, the technology has helped airlines manage over a million flights more efficiently.

“Our renewed agreement will enable dnata to unlock savings across its global operations network with Amadeus’ efficient and simplified technology,” said Yannick Beunardeau, vice president of airport IT, EMEA, Amadeus. “We are committed to helping dnata apply cloud-based solutions in more areas of its business as part of its drive to serve its airline and airport partners more flexibly.”

The introduction of the new agreement also allows for the exploration of new technology utilising the cloud platform for airport operations, further enhancing dnata’s processes.

Ground handlers will continue to use the ‘Amadeus Altea Departure Control System for Ground Handlers’ as part of the new partnership.