Following the successful trial of mobile health pass VeriFLY and its subsequent roll out across its network, British Airways has signed a long-term agreement with developer Daon.
The airline has worked closely with Daon to make travel as frictionless and smooth as possible for its customers. Travellers can upload any COVID-19 related documentation required for their destination, including vaccination records, negative COVID-19 results and government documents, straight into the VeriFLY mobile app so that they are verified before travel. This will let customers know if they have met the appropriate COVID-19 entry requirements for their destination before leaving for the airport.
As well as ensuring a customer has the correct documentation for their journey, British Airways has further developed the technology to allow customers using VeriFLY to check in online on BA.com. Boarding passes can be downloaded and customers travelling with hand luggage can head straight to security. Multiple customers travelling on one booking reference can use one smart phone to upload all documentation. The airline is also working closely with other airlines on the role that VeriFLY plays in multi sector journeys.
The airline launched its VeriFLY trial in February 2021 on selected routes and has seen over 500,000 customers successfully verified before travel. VeriFLY is now available on all flights to North, South and Central America, Caribbean, Middle East, South Africa, Cayman Islands, Egypt and European destinations, including Bulgaria, France, Croatia, Ireland and Switzerland, as well as on the majority of flights into the UK.
British Airways is working closely with Daon to make the customer experience even easier. Most recently it has extended the capability to read QR codes that appear on documentation such as a vaccination certificate or the UK passenger locator form, making document submission simple.
Anthony Allcock, British Airways’ chief information and digital officer, said: “We started working with Daon at the beginning of this year with one simple objective – to make it as simple as possible for our customers to understand and conform with different country entry requirements when they fly with us.
“Since then, we have worked with Daon to make it even easier, enabling customers to unlock online check-in and automate approvals for digital documentation such as vaccination certificates or the government’s passenger locator form, helping reduce complexity.”