VINCI Airports, owner/operator of Belgrade Nikola Tesla Airport (IATA: BEG), has signed a contract with Amadeus to acquire a customer and flight management system.
Under the seven-year deal Amadeus will deploy its Altéa Departure Control for Ground Handlers system to streamline services and lay the foundations for greater automation.
The software handles many of the processes associated with managing multiple flight departures, and guides staff to follow best practice. Passenger services can be personalised based on an individual’s profile or a particular airline’s policy.
The system’s flight management capability will be used to centralise the load control functions, including baggage loading and weight and balance requirements. Air carriers that use other departure control systems will no longer need to deploy them at Belgrade as the ground handling agents will be able to access third-party systems from a single Amadeus graphical user interface. Zarko Suvacarov, BEG’s chief operating officer, said: “Our goal is to make Belgrade Nikola Tesla Airport the future hub in south-east Europe. With a mix of full-service and low-cost carriers, we know we need to provide choice for a range of customers and support the services they want. We aim to significantly improve the level of service, comfort and variety of commercial offerings at Belgrade Nikola Tesla Airport.
“The Amadeus solution provides a modern, reliable and widely used system that can optimise our own internal processes and help us to provide more services to airlines and passengers. This includes supporting services which will allow us to quickly adapt to travellers’ needs.”
Yannick Beurnardeau, Amadeus’ vice-president airport IT, EMEA, added: “With the support of modern, scalable systems, Belgrade can simultaneously offer the personalised services that today’s passenger expects, as well as prepare for a more automated future.”