Gatwick and Veovo optimise passenger flow

London Gatwick Airport has chosen Veovo's Passenger Predictability solution to optimise security operations and improve passenger flow at the hub.

Veovo's AI-powered technology gives Gatwick real-time awareness of people's movement and experiences in its North and South terminal security areas. This insight will help the airport plan layout and lane openings, predict bottlenecks, and make informed decisions on the go.

Bronwen Jones, development director at Gatwick Airport, said, "Veovo's cloud solution will help make our business more resilient by allowing us to accurately measure passenger flow so that we can respond quickly and efficiently to any changes.

“The new technology will not only lead to smoother journeys for our passengers by increasing automation and optimising our processes, but it is also futureproofed, scalable and – by being cloud-hosted off-site – supports our commitment to sustainability by reducing our energy footprint.”

As the cloud software platform is not restricted by proprietary sensor technology, it can aggregate and analyse people movement data from any source.

James Williamson, CEO at Veovo, commented: “Passenger experience is at the heart of Gatwick's strategy. We are delighted that the airport has chosen Veovo technology to help make the security checkpoint experience as efficient and smooth as possible.

“Harnessing all available data with behavioural science will enable the airport to better learn from the past, predict the future, and make more informed decisions. We are confident that it will present a unique opportunity for the airport to optimise processes and improve people flow.”