The result sees Singapore’s Changi lose its crown after holding the title for eight consecutive years
Doha’s Hamad International (HIA) has been named as the "Best Airport in the World" at Skytrax’s 2021 World Airport Awards, replacing Changi for the first time in almost a decade.
The winner was voted for by customers in a global satisfaction survey, which was conducted from August 2020 until July 2021.
Since its inauguration in 2014, the Qatari hub has continued to climb up the table as it rapidly evolves into a popular gateway for travelers.
Founded in 1999, the competition is regarded as a quality benchmark for the industry, assessing customer service and facilities across more than 500 businesses.
“It is with great pride that we announce that Qatar’s Hamad International has been named the World’s Best Airport at the Skytrax 2021 World Airport Awards,” said Badr Mohammed Al-Meer, chief operating officer at HIA. “This is not only a truly remarkable achievement for HIA and the State of Qatar, but an endorsement from our travellers for our commitment to service excellence.”
He added: “HIA continues to serve as a global benchmark for airports around the world, thanks to the dedication and collaboration of our team and stakeholders. To this day, HIA’s crisis preparedness, business continuity strategy, and agile and effective response to the COVID-19 pandemic continue to be recognised by leading industry institutions.”
This year, Skytrax also unveiled a new category that recognised the efforts of global hubs in adapting and meeting the challenges presented by the COVID-19 pandemic.
Rather than ranking them, the independent airline consulting group acknowledged 39 sites that had made changes to improve health, hygiene and safety standards, in an alphabetical list.
Another noteworthy winner included Istanbul Airport which received the “most improved” title after moving from 102nd in 2020, to 17th place this at this year’s ceremony.