The evolution of the modern airport, and the way in which their operators conduct business, was well underway even before the global pandemic struck earlier in the year. Yet as 2020 draws to a close, there is a clear direction in the future of airports: the passenger experience is no longer about simply transporting people between two points. There is a desire for entertainment options with terminals, with retail, spa, dining and even workout facilities becoming important facets of people’s travel habits.
Offering these kind of new facilities and experiences to enhance journeys, while addressing the health and safety measures that they require, means using new technology. Airport operators will need to be able to manage data and analytics, while assessing areas that might need refinement or improvement.
Hitachi Vantara’s extensive solutions portfolio can help airports address these issues and improve their passenger experience rankings, while simultaneously introducing new revenue models and passenger safety solutions.